Refund policy

30-Day Returns (Change of Mind)
You have 30 days from the day you receive your order to request a return.

To qualify for a change-of-mind return, items must be returned unworn, unused, with tags attached, and (where applicable) in the original packaging. Proof of purchase is required.

To request a return, email toneddesigns@gmail.com with your order number and the item(s) you’d like to return. We will confirm the next steps.

Returns Address
Toned Designs
21 Church Lane
Elloughton, Brough
HU15 1SP
United Kingdom

Items sent back without contacting us first may be delayed or refused.

Return Shipping Costs
For change-of-mind returns, customers are responsible for return shipping costs. We recommend using a tracked service, as you are responsible for the item until it reaches us.

Refunds
Once your return is received and inspected, we’ll email you to confirm approval or rejection.

If approved, your refund will be issued to your original payment method within 14 days of:
- receiving the returned goods, or
- receiving evidence that you have sent the goods back (whichever is sooner).

Banks and card providers may take additional time to post the refund.

Exchanges
We do not offer direct exchanges. The fastest way to get a different size/colour is to return your original item (subject to the policy above) and place a new order.

Faulty, Damaged, or Incorrect Items
If your order arrives faulty, damaged, or incorrect, please contact toneddesigns@gmail.com as soon as possible with:
- your order number, and
- clear photos of the item and any packaging damage.

If the item is faulty or incorrect, we will arrange a replacement or refund as appropriate. Where a return is required due to a fault or our error, we will cover reasonable return shipping costs. This policy does not affect your statutory rights.

Lost or Undelivered Parcels
If your order hasn’t arrived, please contact toneddesigns@gmail.com and we will investigate with the delivery provider and work with you to resolve it.

If tracking shows “delivered” but you have not received the parcel, contact us as soon as possible so we can help investigate (for example, delivery location details, safe place, neighbour, or proof of delivery).

EU Customers: 14-Day Right of Withdrawal
If you are an EU customer, you have the right to cancel your order within 14 days of receiving it, for any reason.

To exercise this right, email toneddesigns@gmail.com with your order number and a clear statement that you wish to cancel/withdraw.

You must send the goods back within 14 days of telling us you are withdrawing. You may inspect the goods as you would in a shop; however, you may be responsible for any reduced value if the goods have been handled beyond what is necessary to check their nature, characteristics, and functioning.